Política de reembolso

Food items purchased on metavitafood.com are nonrefundable unless the product arrives damaged or is undelivered due to our fault.

If food items arrive damaged or contains an error, please contact Customer Care at service@metavitafood.com. Please make sure to keep the product as photos will be needed to be sent to customer service. If you are unable to send photos, unfortunately, we will not be able to send a replacement or issue a refund. We will arrange for a replacement or refund depending on your preference. 

Refunds are credited to the credit card used for the original purchase at the price you originally paid for the purchased item(s), excluding shipping. Depending on your bank or credit card company, refunds can sometimes take up to 3-5 business days to be reflected. If it has been longer than 5 business days and you still don’t see your refund, please contact us for assistance.  For PayPal orders, refunds are issued immediately.

Orders placed more than 30 days from the order delivery date are not eligible for refunds.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@metavitafood.com.